The British Academy for Training and Development offers a professional training course in Supervisory Skills and Development. Supervisors are the key business link between higher-level business decision-making strategies and the people employed to implement them. Supervisors require a variety of skills to achieve company goals and meet the needs of the employees they supervise. This course trains new or existing managers in the skills essential for success.

Who should attend? 

• Supervisor.
• Team Leader.
• Project Officer.
• Foreperson.
• Shift Supervisor.
• Shift Manager.

How attendees will benefit? 

After completion of the course, delegates will understand: 

• Embrace the need for supervisors or team leaders to develop effective communication skills.
• Understand the benefits of effective oral and written communication skills.
• Recognize that communication is a two-way process.
• Use active listening.
• Identify barriers to effective communication and sources of misunderstanding.
• Write clear letters, notes, forms, and instructions.
• Demonstrate effective verbal briefing skills.
• Identify when verbal communication is appropriate.
• Information gathering and analysis for briefing.
• Encourage feedback.
• Demonstrate effective writing skills.
• Identify when written communication is appropriate.
• Describe the main forms of written communication in the workplace.
• Apply the rules of accuracy, brevity, and clarity.
• Participate effectively in meetings.
• Identify the purpose of meetings in a work environment.
• Describe the characteristics of a successful meeting.

Understand and Explore:

• Your role as a supervisor.
• Difference between management and leadership.
• How to balance both types of skills?
• Your Journey – From a team member to a team leader.
• Supervisor competence.
• Understand practical leadership tools to apply to work situations and challenges.

Lead people:

• Managing expectations.
• Manage team members.
• Manage peers.
• Manage managers.

Time management:

• How to manage time?
• Prioritizing your To-Do List
• Delegate a job.

Communication:

• Evaluate self in communication abilities.
• Communication development - oral and written.
• Evaluate your natural listening skills.
• Practice active listening.
• Ask effective questions.
• Understand how to communicate during meetings
• Self-consciousness.

Achievement Recognition:

• Understand.
• Perceived relevance to team member efforts
• strategies for recognizing team members.

Teamwork:

• Understanding team dynamics.
• Characteristics of highly effective teams.
• Consider ways to increase the value and effectiveness of your team.
• Identify opportunities to improve yourself and your team.
• Create an action - plan for applying the concepts and skills.

Delegation and Accountability:

• Importance of delegation and accountability.
• Evaluate current delegation and accountability strengths and areas for improvement.
• Learn how to communicate effectively and hold team members accountable for delegated tasks.

Build Trust:

• Importance of trust to build productive relationships and achieve business results.
• Identify behaviors and actions that make and break trust.
• How to rebuild lost or damaged trust?
• Create action plans and strategies for sustainability.

Dispute Management:

• Develop awareness about your approach to managing differences at the workplace.
• Explore the root causes of differences and conflict.
• Understand the different approaches to managing differences and conflict.

Stress Management:

• Identify situations and factors that lead to stress.
• Know how to handle high-pressure situations.
• Explore the possible consequences of using stress management techniques.